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How Can We Help?

PRODUCTS

Do you offer fabric swatches and/or samples?

Yes! You can see all of the swatches we have available HERE. Please note that we cannot guarantee dye color due to the handmade nature of some of the fabrics.

Is the pillow insert included?

Pillow inserts are not included. The listings are for the pillow covers only.

If you're in need of pillow inserts, you can find those HERE.

What size insert should I purchase for my pillow cover?

For square pillow covers, we recommend an insert 1-2" larger than the cover for a full look. For example: a 20x20 cover would look best with a 22x22 insert.

Lumbar pillows are sized slightly different, so we recommend an insert that is the same size as the cover.

Do you offer a trade program?

Yes! To join Colin and Finn's trade program, you just need to fill out the application form HERE.

RETURNS/EXCHANGES

What is your return and exchange policy?

You may exchange or return any product for a refund or store credit within 14 days of having received it. Once initiating a return you have 7 days to ship it. To be clear, you have 14 days after receiving the product to initiate a return and 7 days after it's initiated to get it out the door. Return shipping costs are the responsibility of the customer and will be deducted from your total refund.

Pillow Inserts and items marked as final sale are non-returnable.  

To start the Return process, CLICK HERE.

To exchange at this time, please Contact Us.

** Please note **

Only items in their original condition will be eligible for return or exchange.

This policy is for domestic exchanges and returns only.

Trying to exchange or return an international order? Please Contact Us for more information.

How long does the return/exchange process take?

If everything runs smoothly, the entire process takes right around two weeks.

Since requesting a return and obtaining return postage is a self-service system, you can complete this step as quickly as you like. Just Click Here to log into your account to begin the process. If that doesn't work, Click Here.

Click the link in either your shipping or delivery confirmation emails to get started. Once you send an item back, it will reach us typically within 3-7 business days, if sent within the domestic US. Up to 7 business days are required for us to process a return once receiving your item(s).

If you're exchanging an item, please Contact Us.

Please note: only items in their original condition will be eligible for return or exchange.

If an exchange has been granted, you will be charged if your return item does not meet the aforementioned standards.

Didn't find what you're looking for? CONTACT US

How do I make a return?

1) CLICK HERE to log into your Colin and Finn online account and select the order from which you'd like to return an item.

2) Click 'Return Item' for the item(s) you wish to send back.

3) Obtain your return shipping label. Read the instructions given when completing the return steps. It'll tell you what you'll need to know to send your item back!

4) Hang tight while your item makes its way back to our returns department.  

Please note: only items in their original condition are eligible for return or exchange.

For an International orders, please CONTACT US.

Can't login through your account? CLICK HERE

SHIPPING/ORDER STATUS

How long will my order take to ship?

Most of our products are sewn in house and require some time to create. Please allow a minimum of 7-10 business days on most items for us to fulfill an order and issue a tracking number. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change.

Production for pillow inserts takes more time due to the process to make the forms. Please allow up to 10-13 business days for us to fulfill an insert order and issue a tracking number. If other items were ordered with pillow inserts, those items typically will ship together with the inserts once production has finished.

Once you receive your tracking number via email, you should expect your package within 2-5 business days.

Can I make changes to or cancel an existing order?

If you'd like to make changes to or cancel an existing order, please request it HERE within 24 hours of placing your order. Please note that we cannot guarantee to make changes or cancel an order due to the production process.

How do I track my order?

Tracking is sent in your shipping confirmation email. Just click that link and you'll be taken to the carrier website. Please allow 24 hours from the time we send your shipping confirmation email for tracking to begin updating on the carrier website.

You can also log into your COLIN AND FINN account through our website and check the status of your order there.

If - for some reason - you run into a problem, please reach out so that we can help!

How much does shipping cost?

We provide free domestic standard shipping. A Priority shipping flat rate is available for purchase to reduce processing time. This rate does not reduce the shipping transit time required for your order.

All pillow inserts are excluded from free shipping due to size and weight restrictions. Shipping rates for pillow inserts are calculated based on carrier rates. This rate does not reduce the processing time required for your order.

For International orders, rates are exclusive of taxes, duties, and customs fees. These latter incurred fees are the customer's responsibility.

Still Need Help?

Feel free to reach out to us!

Email us: hello@colinandfinn.com